Safety First

Lobe has recently introduced a number of measures to protect everyone in its clinics. Naturally, all of the hearing health professionals practicing in Lobe clinics will be following these measures, but here’s an example of what an audiology appointment will look like.

When you contact the clinic to make an appointment, the receptionist will check a few things beforehand. In particular, they will ask whether you have symptoms like a cough, fever, or breathing difficulties. If you are at risk of having contracted the virus, you will be asked to postpone your appointment. Of course, everyone practicing in the clinic must do the same; professionals are asked not to come into work if they may have been exposed to the virus. We also keep the number of people in the clinics to a minimum in order to maintain physical distancing.

Whenever possible, we will ask for information over the phone when opening your file. This will reduce the amount of time you spend in the waiting room. At this time, non-essential companions are not allowed to accompany you. In addition, you must wear a mask at all times inside the clinic. Finally, when we confirm your appointment, we will ask you not to arrive too early. This will reduce the number of patients in the waiting room.

We will ask you to sanitize your hands when you arrive at the clinic. If you have forgotten your mask, we will provide you with one in exchange for a $2 donation to the Fondation Sourdine. You’ll see that plexiglas panels have been installed at the reception desk to ensure a distance between professionals and patients. You’ll also notice that accessible seating has been reduced to make sure there is enough space between patients.

When the audiologist comes to get you from the waiting room, they will be wearing a mask and a visor. If the mask makes communication difficult because of your hearing loss, the audiologist may remove the mask and only wear a visor. If they do this, they will make sure to stay two metres away from you. However, even if the audiologist removes their mask, we ask that you keep your own mask on during the entire appointment.

After your appointment, all work surfaces, devices (assessment tools, headphones, keyboards, computer mouses, etc.), door handles, chairs, and children’s toys we will disinfect. The audiologist will use hand sanitizer throughout the appointment and wash their hands before and after each appointment. In addition, we will limit the number of documents exchanged between staff and patients. We also encourage contactless payments. The card reader will also be disinfected after each use.

We’ve established all of these measures so that we can see you safely. For more information or to schedule an appointment, you can call us at 1 866 411-5623.