Texting 9-​1-​1

April 15, 2016


What is 9-1-1 texting service?

This free service lets calling services and centres send you text messages. You can also use it to communicate with emergency services. It is designed especially for people who are deaf, hearing impaired, or have a speech disorder.

How can I access it?

You must be a T9-1-1 service subscriber and call 9-1-1 in order to subsequently communicate with emergency services by text messages. Texting 9-1-1 from a non-registered cellphone will not work. Texting 9-1-1 without first calling 9-1-1 will not work either.
To subscribe to T9-1-1 service, contact your mobile phone service provider.

Once registered, how do I use the service?

When you want to use the 9-1-1 service:

  1. Dial 9-1-1 from your cellphone.
  2. The 9-1-1 operator receives a request to communicate with you by text message. You do not have to talk.
  3. The operator communicates with you by text about the emergency situation.

For full details, go to textwith911.ca/how-to-make-a-t9-1-1-call.

Tips for using the service

  • Send short and specific message.
  • To avoid confusion, avoid abbreviations.
  • Only use the service for emergency situations requiring police, firefighter, or ambulance response.


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